FOR WORLDWIDE SHIPPING: +628997930303 (WA/Line/SMS) BBM: 7CC3D073

FAQs


Payment & Shipping Questions

Credit Card (Visa & Mastercard), Paypal, Western Union, Doku Wallet, and Transfer via ATM (BCA & Bank Mandiri).

  • We use JNE courier services for Indonesian customers. REGULAR service is our default option.
  • After we received the payment, please allow 1 – 2 working days to process your shipment.
  • It takes 2 – 3 working days for the couriers to deliver the products around Java Area and 4 – 5 working days for outside Java Area. Please inform us if you want to deliver the products with faster delivery.
  • All the shipping cost will be fully customer’s responsibilities. This is included return shipment cost or exchange shipment cost.
  • We would not be responsible for any damage that happened to the goods during shipment as we shipped it in good condition.
  • To check the JNE shipping cost, you could check it on JNE

  • We use Express Mail Service (EMS) Pos Indonesia for international shipment.
  • After we received the payment, please allow 1 – 2 working days to process your shipment.
  • It usually takes 7 – 10 working days for the couriers to deliver the products. If it takes longer than usual, please inform us for further help on tracking the products. Also, please note that the custom clearance lead time may varied depend on each Country’s Policy.
  • We would not be responsible for any damaged that happened to the goods during shipment as we shipped it in good condition.
  • We do not take responsibilities for any customs or import duties that charged in the overseas shipping process. These charges are fully customer’s liabilities.
  • We will inform the shipping cost for international shipment through e-mail or messenger (Whatsapp/Line).

Return & Exchange Questions

  • Products found to be defective will be repaired or replaced free of charge after consulting with us within 3 days after the products arrived.
  • If there is any issue within our products, please contact us at roxor.footwear@gmail.com .

  • Before purchasing, make sure you check and choose the right the size, color, image description, etc.
  • If any changes are necessary after order placement, customers should make a new order and inform us via e-mail to roxor.footwear@gmail.com .
  • After customers made the payment, any cancellation, change to order items, or other replacement and return, for the convenience of customers, shall not be accepted.
  • Regarding any problem on size, we will give you 3 days after the product arrived to inform us via roxor.footwear@gmail.com . If we received information after 3 days, we could not help you to exchange the products.
  • If you aren’t sure with the sizing, color or image shown, you should contact us via roxor.footwear@gmail.com to consult before making an order

  • If by some chance you found any defect on our product, please contact us via e-mail at roxor.footwear@gmail.com or Whatsapp/LINE contact: +628997930303 .
  • Attach some picture of the defects product to make us sure it is a defected product from the moment you received it.
  • We would accept your complaints about defect product within 3 working days since the products delivered.

Refund Questions

All products that have been purchased and received are not refundable